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How To

How do I reset my password?

It happens to the best of us.  If you've forgotten your password, there is an option for you to send a password resent link to your email address. If you've requested your password to be reset, you should receive an email within 10 minutes of your re

How do I change my order after it has been placed?

We aren't Jimmy John's, but we are freaky fast when it comes to processing orders.  It's because of this that you'll want to contact us ASAP by calling us at 1.866.239.9980.  Our reps will see how far along we are in your order fulfillment process an

How do I find out the status of my order?

We would be happy to check on this for you.  Give us a call at 866.239.9980, send us an email at [email protected], or contact us over live chat.

I need help shipping gifts to multiple addresses.

Need help setting up your multiple address order?  We've got you covered with doorstep delivery for every one of your recipients!. Here's what our reps will need from you:

How do I rush an order?

You can rush an order by expediting the shipping method.  (Check out the attached transit map to calculate delivery expectations to see if this is needed.). If your order includes a proof approval process, we suggest you contact us to determine if a

How do I change an order after it is placed?

We move pretty quickly around here.  We recommend contacting our delightful reps over Live Chat or by phone at 1.866.239.9980.  Let's see if we can still make changes. Please have your order number ready.

How do I send gifts to multiple addresses?

Absolutely!� We're the Pros at this! At checkout, select Multiship, and add in as many addresses as you want to send to the U.S. 48 contiguous states. If you want to send gifts to multiple addresses outside of the lower 48-- call us at 866.239.9980

I need to change the delivery address on my order.

Great catch!. Please contact us a quickly as possible over Live Chat or call us at 1.866.239.9980 to request this change.  We need to ensure your order hasn't left our facility.

How do I get help placing an order?

We're here to help!. Contact us over Live Chat, call us at 1.866.239.9980, or send us an email at [email protected].

Make a change on my proof

Let's get you the help you need.  If you're acknowledging this... PRIOR TO PROOF APPROVAL:  Scroll down to the bottom of your proof page to see these two options. Click the NOT APPROVED! button to populate a Proof Modification Form where you can add

Cancel my order

Was it something we did?  If so, please let us know how we can make it up to you. For urgent notifications: (You've already approved your proof(s), or you've ordered a Quick Ship item) please contact us over Live Chat option or call us at 1-866-239-9

Get an order confirmation

We're here to help!. Connect with us over Live Chat, call us at 1-866-239-9980 or send us an email at [email protected].

Add more verbiage than allowed online

Anytime you want to add text or artwork that falls outside of our normal character limits, simply add a Special Instructions message to your online order and email us your order # at [email protected]. Include a detailed description of what you

Get an order status update

We would be happy to check that for you!. Contact us over Live Chat, call us at 1-866-239-9980 or send us an email at [email protected].

How do I add my logo to a kit?

Great question! If you are looking for a few kits that you want to add your logo to, you can do this within our Delightly store by visiting our personalized kits. We have an example shown below of how the process works. If you like a kit we offer, bu