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Placing an Order

I would like a quote.

It would be our Delight to assist you!. Contact us over Live Chat, call us at 1-866-239-9980 or send us an email at [email protected].

Will I get an order confirmation?

Great question!. An order confirmation will be sent to the email address used when the order was completed online.

I can't find what I'm looking for.

If you can't find a product of interest, just ask for help from one of our friendly Live Agents! They'll be happy to point you in the right direction. Our curation team can search the world for the most unique item, should we not have it already

There is no preview of the logo I uploaded.

This may be due to the kind of art file you're attempting to upload.  Check out our Art Specs for uploading your file. If you're still having issues, contact us over Live Chat, call us at 1.866.239.9980 or email your file to [email protected] for

Can you select which logo you want on a product

Yes!  Any product that allows customization will let you select the logo of your choice. All you need to do is to provide us with a vector art file for our proof creation process.  See the attached Art Specifications sheet to reference what is needed

Will I get a proof?

When you order a personalized item online, the verse you select along with the verbiage you enter in the the character fields will populate right on the screen. If you are customizing an item with your logo or other artwork, our talented graphics

I have a question about my proof

Let's get you the answers you need!. Contact us over Live Chat, call us at 1-866-239-9980 or send us an email at [email protected].

Can I change the colors on the packaging?

Delightly boxes are of the highest quality and make a great keepsake box. We can help you customize the box wrap with your logo, image or custom art. We also offer fully custom boxes too. Contact us over Live Chat option, call us at 1-866-239-9980 or

Can I change the default art on a product?

We understand the importance of saying exactly what you are special and unique, just like you!. Let's get you connected with a rep to see if we can make changes or substitutions.  Contact us over Live Chat, call us at 1-866-239-99

How long before I receive my proof?

Depending on the kit or customizable item selected, a proof will be sent to the email address on file within 1-2 business days.  If you have a rush, we highly suggest consulting with one of our helpful agents by contacting us over Live Chat, calling

Can I provide my sentiment to you in Spanish?

¡Absolutamente!. As long as you provide us with the verbiage and characters you want, we can customize almost anything.

What artwork files types are needed?

We accept vector files (EPS, AI, PDF) or raster files (JPG, PNG, etc.) that are high resolution with a minimum of 300 DPI. Here is our Art Specifications sheet for your reference:.

How do backordered items work?

Thanks for the question!� If there is a backordered item included with the rest of your order, you can expect us to place the order in a held status until we get approval to move forward.�If you wish for the order to proceed as normal, having the

Can you draw my artwork?

We may not have Picasso on staff, but we do have extremely talented artists who would be happy to re-create your logo or custom art! Please note there is a standard $50 Art Fee to do so. Email us at [email protected] for further support on file t

I'd like to explore creating a first day pack for our new hires

You've come to the right place!. Click Here to search our amazing, first impression kits with these Delightful Gifts!.